The Crossing Privacy Policy

This privacy policy applies to the websites ( and and mobile application for The Crossing church based out of Chesterfield, Missouri. By using our site, you consent to our Privacy Policy as detailed below.

We take your privacy very seriously, but we also rely on a lot of data to do effective ministry. To that end, we're going to answer some questions you might have about what information we collect and what we do with it.

What information do we collect?

We collect personal information that you voluntarily provide to us when registering for an account on our websites or app, filling out a Connect Card, giving to the church, registering for an event, signing up for a newsletter, or any time you enter information into our site.

The personal information that we collect depends on the context of your interactions with us, the choices you make and the features you use. The personal information we collect may include the following:

Contact and Demographic Info. We collect your first and last name, email address, postal address, phone number, date of birth, grade, gender, marital status, and associated family members. Personal photos can also be uploaded to your account.

Credentials. We collect passwords and similar security information used for authentication and account access.

Payment Data. We collect data necessary to process your payment if you donate online or pay for an event, such as credit card number and the security code or a bank account for ACH transactions. We do NOT, however, store full credit card or bank account info in our systems.

We automatically collect certain information when you visit, use or navigate our websites or app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our websites or apps and other technical information. This information is primarily needed to maintain the security and operation of our websites, and for our internal analytics and reporting purposes.

We also collect your responses when you use the interaction features in our app to provide a response to a question in-service. That response, along with your campus, is sent to designated moderators, our teacher, and sometimes displayed on screen in the service.

In this process we do obtain your account information, but this data is deleted from our system after 7 days. Your response is not associated with you in your profile or in any other way.

How do we use this information?

To fulfill the purpose of your visit.
To follow up after you correspond with us.
To send emails regarding your account, donation, registration, etc.
To send periodic email newsletters, text messages, or push notifications you’ve opted in to.
To personalize your experience and to allow us to deliver the type of content in which you are most interested.
To improve our website in order to better serve you.
To analyze data, identify usage trends and to evaluate and improve our websites and app experience.
To facilitate participation in in-service interactions.
To develop content ideas for future messages, small group resources, social media, podcasts, etc.

Will your information be shared with anyone?

At no time is this data shared with (or sold to) third parties except as where required by law.

What about cookies? (And no, we’re not talking about the ones you get at Vision Dinner.)

Cookies are small data files that our sites store on your computer through your web browser (if you allow it) that enable our systems to recognize your browser and remember certain information. We use cookies to:

Understand and save your preferences based on previous or current site activity, which enables us to provide you with improved services.
Keep you logged in each time you visit.
Help process online giving.
To aggregate data about site usage in order to offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser. If you disable cookies, some of our features will not function properly.

How do I unsubscribe or opt-out of communication from The Crossing?

Email: use the unsubscribe link in the email or contact us via the information below.

Text: reply STOP to the text message received or contact us via the information below.

Push notifications: update the type of push notifications you’d like to receive from us in your profile or turn off notifications in the application settings on your phone.

Is my information secure?

To the best of our ability, we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website. All communications between your browser and this web site are encrypted with industry standard SSL Certificates from trusted Certificate Authorities that your browser already trusts. Backups of our database/CRM are also encrypted, protecting them in the event of theft or loss.

What else do I need to know?

Any questions about our website, app, or this privacy policy can be directed to:

The Crossing
114 N. Eatherton Road
Chesterfield, MO 63005